Information and Digital Technologies

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Statement of Attainment towards or Certificate ICT30120 Certificate III in Information Technology

This qualification provides the skills and knowledge for an individual to be competent in a wide range of Information and Communications Technology (ICT) roles including animation, basic cloud computing, basic cyber awareness, digital media skills, generalist IT support services, networking, programming, system and web development. 

Individuals who work in these fields apply broad sets of skills, including foundational knowledge in critical thinking and customer service skills, to support a range of technologies, processes, procedures, policies, people and clients in a variety of work contexts.

Hours 240 hr Training Package ICT
Type Board Developed Course Work Placement Mandatory 70 hours
Unit Value

2 unit Preliminary

2 unit HSC

 SBAT Opportunity to complete a School Based Traineeship and gain credit towards the HSC
Specialisation Yes – required for full qualification Recognition National AQF and HSC Qualification
HSC Exam Yes ATAR Yes

ASSESSMENT

This course is competency based and the student’s performance is assessed against prescribed industry standards. Assessment methods may include:

  • Observation 
  • Student demonstration
  • Questioning
  • Written tasks
  • Tests

PERSONAL REQUIREMENTS

  • Strong client focus and genuine desire to assist
  • Analytical skills
  • Persistence
  • Good communication skills
  • Able to work as part of a team
  • Patient and tolerant
  • Aptitude for technical activities
  • Methodical & disciplined problem-solving

RELATED OCCUPATIONS

  • Help Desk Officer
  • Network Support Officer
  • ICT Operations Support
  • ICT User Support
  • PC Support

DUTIES AND TASKS IN INFORMATION TECHNOLOGY SUPPORT

  • Identify the hardware and software needed to provide solutions to problems
  • Assist with the customisation and adaptation of existing programmes to meet users' requirements
  • Provide telephone, face-to-face and online support to customers
  • Download and install appropriate software
  • Connect users to networks and provide initial training in facilities and applications
  • Talk with vendors and programmers
  • Provide information relating to customers' hardware and software purchasing decisions
  • Make sure users can use the equipment by providing personal tuition and self-help instructions

CAREER PATHWAYS

Technical Support, ICT Technician, Webpage Design, Multimedia Production, IT Business Manager, Internet Systems Administrator, E-Business Project Manager


FURTHER STUDY

Relevant Information Technology qualifications
including Certificate IV, Diploma and Degree