Retail Services

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SIR30216 Certificate III in Retail

The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Students develop the required skills and knowledge required by individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. They work with some independence under limited supervision.

Students who successfully complete this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

Hours 240 hours Training Package SIR
Type Board Developed Course Work Placement Mandatory 70 hours
Unit Value

2 unit Preliminary

2 unit HSC

 SBAT Opportunity to complete a School Based Traineeship and gain credit towards the HSC
Specialisation No Recognition National AQF and HSC Qualification
HSC Exam Yes ATAR Yes

PERSONAL ATTRIBUTES

  • Enjoy working with people
  • A helpful, courteous manner
  • Neat personal appearance
  • Good communication skills
  • Able to deal accurately with money
  • Motivation and drive
  • No skin disorders if working with food
  • Good problem-solving skills
  • Willing to work as part of a team.

LEARNING OUTCOMES

  • Build customer relationships and loyalty
  • Work effectively in a team
  • Work effectively in a service environment
  • Identify and respond to security risk
  • Contribute to workplace health and safety

CAREER PATHWAYS

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

  • Frontline sales assistant
  • Customer service representative
  • Shop assistant
  • Retail supervisor
  • Merchandise coordinator
  • Sales supervisor.

STUDY PATHWAYS

Certificate IV and Diploma qualifications, including:

  • Retail Leadership
  • Retail Management 
  • Visual Merchandising