Retail Services Stage 5

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SIR10116 - Certificate I in Retail Services

The Stage 5 Retail Services course is an entry-level qualification aimed at individuals entering the retail industry. It allows individuals to develop basic technical skills and knowledge to prepare for work. Individuals with this qualification are able to perform roles such as frontline team members.

Students successfully undertaking the 100 hour course may be eligible to achieve the Certificate I in Retail Services.

Students will need to complete 3 core units of competency and a minimum of 2 elective units of competency to a minimum of 50 indicative hours.

Hours 100 hours x 1 year Training Package SIR
Recognition National AQF Qualification Work Placement Recommended 35 hours
Course Information

Stage 5 (Year 10)

VET Board Endorsed Course

 SBAT Not Available

ASSESSMENT

This course is competency based and the student’s performance is assessed against prescribed industry standards. Assessment methods may include:

  • Observation 
  • Student demonstration
  • Questioning
  • Written tasks
  • Tests

DUTIES AND TASKS OF A SALES ASSISTANT

  • Advise customers on the location, selection, price, delivery, use and care of goods available from the store, with the aim of encouraging them to buy and to return to buy in the future
  • Operate cash registers & accept payment, or prepare finance arrangements (invoices, contracts)
  • Take special orders for items not currently in stock, or not normally stocked, and notify customers when the items have arrived
  • Package goods for customers and arrange delivery
  • price, stack and display items for sale and keep the store tidy and attractive
  • Be aware of health, safety, welfare issues & practices
  • Participate in stocktaking
  • Arrange for & advise on repairs of damaged goods

PERSONAL REQUIREMENTS

  • Enjoy working with people
  • A helpful, courteous manner
  • Neat personal appearance
  • Good communication skills
  • Able to deal accurately with money
  • Motivation and drive
  • No skin disorders if working with food
  • Good problem-solving skills
  • Willing to work as part of a team.

JOB ROLES IN THE RETAIL INDUSTRY

  • Cashier
  • Sales Associate
  • Store Manager
  • Visual Merchandiser
  • Inventory Manager

FURTHER STUDY

Certificate II and III qualifications, including:

  • Retail Services
  • Community Pharmacy

Retail_Services_stage_5.pdf
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