Workplace Skills Stage 5

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BSB10120 Certificate I in Workplace skills

This qualification reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work. They may undertake a variety of simple tasks under close supervision. This qualification provides a range of introductory skills and knowledge to provide individuals with an understanding of the business environment. This course will be credentialed as a 100-hour elective study on the Record of School Achievement (RoSA).

Hours 100 hrs x 1 year Training Package BSB
Recognition National AQF Qualification Work Placement Recommended 35 hours
Course Information Stage 5 VET Board Endorsed Course SBAT This course is not associated with any school based apprenticeship or traineeship

ASSESSMENT

This course is competency based and the student’s performance is assessed against prescribed industry standards. Assessment methods may include:

  • Observation 
  • Portfolios
  • Student demonstration
  • Questioning
  • Written tasks

DUTIES AND TASKS OF AN ADMINISTRATION ASSISTANT

  • Contribute to the health and safety of self and others
  • Sort and distribute incoming mail to areas and staff within the organisation and dispatch outgoing mail
  • Write business letters, reports or office memos using word processing programmes
  • Answer telephone enquiries from customers, attend to visitors and assist other staff in the organisation with their enquiries
  • Operate a range of office machines such as photocopiers, computers, printers and scanners
  • File papers and electronic documents
  • Undertake other duties such as banking, credit control or payroll functions

PERSONAL REQUIREMENTS

  • Able to follow instructions
  • Able to work methodically, accurately and neatly
  • Good oral and written communication skills
  • Able to work as part of a team
  • Neat personal appearance.

FURTHER STUDY

  • Certificate II Workplace Skills
  • Certificate III in Business
  • Certificate IV qualifications, for example:
  • Business
  • Entrepreneurship and New Business
  • Human Resources Management
  • Leadership and Management
  • Diplomas and Degrees

JOB ROLES IN THE BUSINESS INDUSTRY

Individuals with this qualification can perform roles, such as:

  • Administration Assistant
  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Receptionist
Workplace_Skills_Stage_5_2024.pdf
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